Mutual Funds Operations Manager
Altruist
About Altruist
Altruist is the modern custodian built exclusively for independent financial advisors that combines a self-clearing brokerage firm with intuitive software for account opening, trading, reporting, and billing — all in one streamlined solution. Financial advisors across the U.S. have partnered with Altruist to reduce costs, save time, grow their business, and provide better outcomes for their clients. Our mission is to make financial advice better, more affordable, and accessible to everyone — but we can’t do it alone. We’re seeking exceptional talent to join our team. That’s where you come in!
If you’re passionate about challenging the status quo and making a meaningful impact in the financial advice industry, we’d love to meet you!
But first, our values
Kindness - Kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully.
Brilliance - Humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one.
Grit - When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles.
The opportunity
Altruist is in a high-growth phase, and we’re hiring a Mutual Funds Operations Manager to join our growing Operations team. The primary mission of this role is to ensure seamless execution, reconciliation, and settlement of mutual fund transactions across a growing investment platform. This role requires a blend of operational leadership skills, expertise in Mutual Fund and Clearing operations, aptitude for process optimization, and cross-functional collaboration. You will lead a team of mutual fund operations associates as well as work cross-functionally with key business partners in Operations, Product, Technology, and Customer Success to drive the company’s growth and strategic goals.
Your impact
- Coach, develop, and lead the Mutual Funds Operations team by fostering a high-performance culture, providing ongoing mentorship, and ensuring team members are equipped to scale operational excellence in a rapidly evolving environment.
- Define team KPIs and SLAs, providing regular and ongoing reporting to help determine the health of the team, operation, and opportunities for ongoing enhancements.
- Proactively recommend strategic and tactical improvements to product, workflow, oversight, and controls.
- Maintain and expand upon a robust knowledge base repository to support the mutual fund team and other internal stakeholders.
- Act as the primary point of escalation for all mutual fund-related issues, including those originating from advisors, operational exceptions, or technology disruptions; ensure timely resolution through coordination with internal teams and external vendors, while adhering to appropriate compliance reporting protocols and risk management standards.
- Supervise and review the team’s daily processing and workflows to ensure correct resolution, communication, compliance, and risks are properly addressed and documented.
- Manage and efficiently address operational and trading errors, collaborating with essential business partners, including billing, tax, cost-basis, and product teams, to ensure comprehensive and accurate resolution of upstream and downstream issues.
- Coordinate with product teams to define business requirements and key product deliverables.
- Lead the oversight and governance of mutual fund attribute data and product setup while managing vendor partnerships that support the onboarding, configuration, and maintenance of mutual fund company offerings and relationships.
- Drive operational support and data integrity for pooled investment vehicles beyond mutual funds, including registered 40 Act funds and a wide spectrum of non-registered alternative products such as REITs, private placements, and limited partnerships.
- Adhere to all rules, regulations, and procedures that govern this role and the organization and complete audit requests as needed.
- Awareness of Operational, Organizational, Regulatory, and Reputational Risks, and escalate to Management and Compliance as needed.
What you bring
- Experience - 3-5 years of leadership experience in financial operations at a self-clearing broker-dealer specializing in mutual fund operations
- Experience in interpreting and managing sources of mutual fund specific attributes, as well as analyzing fund agreements and fee structures to ensure accurate operational implementation
- Familiarity with vendor platforms that support alternative assets; experience with SS&C’s AltServe platform is a strong plus
- Education - Ideally looking for a B.A. / B.S. degree or equivalent working experience
- Securities licenses - You studied hard and we’re excited to carry your Series 7, 24, and 63
- Series 7, 24 and 63 licenses not required, but you must be willing to obtain licenses within 6 months
- Technical aptitude - Expert knowledge of operations and trading workflows and systems, including but not limited to FIS Phase 3, Jira, Salesforce, Coda, and Box.
- Ownership - The pride you put into every aspect of your work is unparalleled and undeniable
- Superb communication - Intentional dialogue is a superpower. You listen as well as you share your perspective with others.
- Resilience - We’re inspired by your unwavering determination to achieve success, no matter the adversity you face along the way.
- Assurance - Your confidence is brilliant, yet ego-less. You possess a strong knowledge base, the ability to discover the unknown, and are open to differing perspectives.
- Creative problem solving - Identifying the problem is simply not enough. You’re instinctually creative with your approach in finding solutions to roadblocks.
What we bring
Attracting and retaining top-tier talent is a priority. We are proud of the culture we’ve built and are cognizant of the ever-changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best.
- A hybrid work schedule for most positions to promote strong, in-person collaboration and a healthy work-life-balance.
- Stunning, amenity-filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity.
- Competitive pay, as well as equity for eligible positions
- Premium healthcare, dental, and vision insurance plans
- 401k savings plan with matching contributions and immediate vesting
- Generous paid parental leave
- Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee
- Physical and emotional wellness programs that nurture both your mind and body
- Company perks program (includes discounts on pet insurance, fitness, cell phone plans, entertainment and travel, etc.)
- Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.)
Total compensation includes a competitive benefits package along with equity in the form of Stock Options (ISOs) for eligible roles. For salaried positions, a salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.