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Customer Success Manager

Alteryx

Alteryx

Administration
Prague, Czechia
Posted on Jan 28, 2026

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Companies recognize the tremendous potential for data, but many struggle to turn it into actionable insights that improve business results. The legacy approach to analytics slows organizations down, requires costly software and too many specific tools, used by too many uniquely skilled people. Alteryx is a leader in Analytic Process Automation (APA). The Alteryx APA Platform™ unifies analytics, data science and business process automation in one easy-to-use platform to accelerate digital transformation.
Alteryx has an immediate opportunity for a talented Customer Success Manager (CSM). This role will capitalize on your commercial and technical acumen, customer-facing skills and your passion for driving customer outcomes. CSMs are primarily focused on driving the creation and execution of the retention strategy across a portfolio of accounts to ensure adoption, integration, and expansion of Alteryx solutions. CSMs will bring Alteryx’s best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater business value. It is the CSMs responsibility to act as a primary post-sales owner and technical advisor and drive customer success by providing usage recommendations, risk identification, and mitigation. As a trusted advisor and coach, the CSM is the post-sales success leader and provides their customers with technical and business success roadmaps aligned to renewal, adoption, and expansion outcomes.
Building & Fostering Strong Relationships
  • Be the primary post-sales owner and technical interface between the customer and internal departments by developing deep relationships with customers, sponsors, and key stakeholders, increasing adoption, ensuring retention, and driving long-term success.
  • Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services by aligning solutions to customer business priorities and success goals.
  • Build deep relationships with key customer stakeholders to inform engagement strategy and create "Alteryx Advocates”.
  • Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer focused on priority business use cases within managed accounts.
  • Partnering with Sales Leaders to provide account-level insights on customer health, risk, and growth opportunities.
  • Focusing on adoption and retention strategies across the account portfolio, identifying new business opportunities.
Active Account Management
  • Create success plans for a portfolio of accounts and proactively work with customers to establish and achieve critical goals throughout the customer lifecycle.
  • Orchestrate targeted enablement sessions to provide hands-on training of Alteryx products in support of agreed adoption goals and key use cases.
  • Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity to all company methods and procedures.
Qualifications
  • 2+ years of work experience with data and analytics used specifically for strategic business decisions
  • Experience in Alteryx or similar analytics platform
  • Proven customer-facing experience, including managing a portfolio of customers and stakeholders.
  • Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer
  • Exceptional analytical and problem-solving skills including ability to figure out how things should work.
  • A creative self-starter who will find new and creative ways to bring value to customers
  • A strong entrepreneurial spirit and a passion for excellence
  • Attention to detail, strong organizational skills, and a focus on quality of work by executing success goals pertaining to your customers journey
  • Ability to make data and analytics approachable and engaging to drive adoption and measurable customer outcomes in a virtual environment
  • A listener who is empathetic, customer-oriented, and attentive to their needs

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.