We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

The Digital Workplace Services Technical Lead is a senior individual contributor and technical leader within Global End User Services, responsible for driving the transformation of endpoint management and the digital employee experience at Alteryx. This role is central to evolving End User Services from a reactive, ticket-driven support model into a proactive, predictive, and self-service organization powered by automation, analytics, and AI.

As part of the Desktop Engineering team, you will lead critical technology migrations, design and implement scalable automation, and build data-driven capabilities that improve reliability, security, and user experience across the enterprise. You will act as a technical mentor, elevating engineering standards and fostering a culture focused on automation-first thinking, continuous improvement, and operational excellence.

This role is ideal for a hands-on technical leader passionate about modern endpoint engineering, AI-enabled operations, and transforming how employees experience IT.

Key Responsibilities

Endpoint & Device Management

• Define, document, and enforce global standards for endpoint provisioning, configuration, and lifecycle management across Windows and macOS platforms.

• Architect scalable, automated device onboarding and lifecycle workflows that reduce manual effort and improve time-to-productivity.

• Drive standardization and optimization across endpoint tools and platforms, including Intune, Jamf Pro, and OSQuery.

Patch & Vulnerability Management

• Own patching and vulnerability remediation strategies across diverse endpoint environments.

• Implement automation and data-driven approaches to reduce risk exposure and improve compliance visibility.

• Partner with Security teams to ensure endpoint posture aligns with enterprise security standards.

Automation, AI & Digital Employee Experience

• Design and implement automation and self-service solutions that reduce ticket volume and enable proactive support.

• Leverage AI and analytics to identify trends, predict issues, and improve endpoint stability and user experience.

• Lead implementation of a Digital Employee Experience (DEX) platform to provide actionable insights into endpoint health and employee sentiment.

Data, Analytics & Engineering Practices

• Build and maintain data pipelines and analytics platforms using APIs, databases, SQL, and AI tooling.

• Develop dashboards and insights that enable data-driven decision-making for Desktop Engineering and End User Services leadership.

• Apply modern engineering practices, including version control, Infrastructure as Code (IaC), testing, and CI/CD where applicable.

Project Delivery & Strategic Execution

• Lead execution of high-impact initiatives, including MDM migrations and platform modernization efforts.

• Contribute to long-term strategy and technology roadmaps for End User Services.

• Evaluate emerging tools and technologies that enable automation, AI-driven operations, and scalable service delivery.

Team Leadership & Mentorship

• Act as a technical mentor and coach for the Desktop Engineering team, raising the bar on engineering rigor and automation skills.

• Foster a collaborative, high-performance culture across distributed teams and time zones.

• Champion a mindset shift from manual, reactive support to proactive, automated, and predictive operations.

Required Qualifications

• Proven experience leading or executing MDM migrations, particularly with JumpCloud, Intune, and Jamf.

• Advanced scripting and automation skills across Windows and macOS environments (PowerShell, Bash, Python).

• Strong engineering mindset with hands-on experience in automation, version control, and modern DevOps practices.

• Demonstrated ability to lead complex technical initiatives and influence technical direction without direct authority.

• Excellent communication and collaboration skills, with experience working in distributed, cross-functional environments.

Desired Qualifications

• Experience administering Google Workspace and using Terraform or similar Infrastructure as Code tools.

• Strong background in building and operating data pipelines, analytics, and reporting solutions using SQL, APIs, and AI technologies.

• Hands-on experience with workflow automation platforms such as Microsoft Power Automate, ServiceNow, Zapier, or similar tools.

• Proven ability to apply AI and machine learning concepts to optimize IT operations, automate repetitive tasks, and improve user experience.

• Solid understanding of process mapping and the use of predictive analytics in IT service management.

Why This Role Matters

This position plays a critical role in shaping the future of End User Services at Alteryx. You will directly influence how employees interact with technology by building intelligent, automated, and scalable systems that anticipate needs rather than react to problems. Your work will help position Desktop Engineering as a strategic, data-driven function that delivers measurable business value and an exceptional employee experience.

Compensation:

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location.

The base salary range for this role in the United States is $110,000–$130,000. This role is also eligible for a target annual bonus of 15% of base salary, based on individual and company performance.

In addition to base pay and bonus eligibility, this role includes clear forms of additional compensation, such as:

• A monthly Connectivity Plus stipend of $150 to support remote work-related expenses

• An annual $200 home office reimbursement

Alteryx offers a comprehensive benefits package designed to support your health, financial security, and overall well-being, including:

• Medical, dental, and vision coverage

• 401(k) with company match

• Paid parental leave, caregiver leave, and flexible time off

• Mental health support and wellness reimbursement

• Career development and education assistance

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.