We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

We are seeking a detail-oriented and technically proficient ServiceNow CMDB Analyst to join our Enterprise Service Management team. The ideal candidate will be responsible for the end-to-end management of the Alteryx ServiceNow Configuration Management Database (CMDB), ensuring accuracy, integrity, and optimal performance across on-premise and cloud environments. This role will play a pivotal part in establishing robust integrations, ensuring compliance with internal standards, and enabling strategic initiatives such as IT Asset Management, Service Mapping, and Audit Readiness.

Key Responsibilities:

1. Discovery & Integration

• Configure and manage Discovery Schedules and Discovery Patterns to support automated population of the CMDB.
• Create and manage MID Servers to support discovery across various network segments and security zones.
• Establish secure data ingestion pipelines for cloud platforms (AWS, GCP, Azure) using native ServiceNow capabilities or APIs.
• Collaborate with hardware and infrastructure teams to ensure consistent and accurate ingestion of physical asset data.

2. Governance & Compliance

• Collaborate with Enterprise Architecture and Compliance teams to ensure CMDB data adheres to governance and regulatory requirements.
• Implement and maintain CI attestation processes to support internal and external audits.
• Monitor and manage CI lifecycle events, data normalisation, and health dashboards.
• Implement data archiving rules and strategies to manage stale or obsolete records and maintain ongoing CMDB data quality.

3. Model & Structure Maintenance

• Maintain and evolve the Common Service Data Model (CSDM) structure to align with ServiceNow best practices.
• Ensure accurate classification and mapping of Configuration Items (CIs) to services, applications, and business capabilities.

4. Relationship Management & Data Mapping

• Work with cross-functional teams to establish and maintain CI relationships with downstream systems, applications, and services.
• Manage and enhance Service Graph Connectors to streamline data onboarding from external sources.

5. Collaboration & Continuous Improvement

• Partner with product owners, developers, and operations to ensure CMDB supports key ITSM and ITOM workflows.
• Proactively identify and remediate data quality issues; contribute to CMDB-related initiatives and tool upgrades.
• Provide training, documentation, and support for CMDB-related processes to internal stakeholders.

Required Skills & Experience:

• 5+ years of proven experience managing or supporting the ServiceNow CMDB in a complex enterprise environment.
• Hands-on expertise with Discovery Patterns, MID Server deployments, and Service Graph Connectors.
• Strong working knowledge of cloud integrations (AWS, Azure, GCP) with ServiceNow.
• Experience implementing and maintaining the CSDM framework.
• Proven ability to work with compliance, architecture, and infrastructure teams to drive data quality and governance.
• Understanding of ITIL, especially Configuration Management and Asset Management practices.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – CMDB or Discovery.
• Familiarity with scripting (JavaScript, PowerShell, etc.) for CMDB enhancement and customisation.
• Experience in enabling CI attestation and audit-readiness workflows.
• Knowledge of data archiving practices within ServiceNow and their role in data lifecycle management.
• Exposure to broader ServiceNow ITOM and ITSM modules.

Soft Skills:

• Excellent communication and collaboration skills across technical and non-technical teams.
• Detail-oriented with a focus on data quality and process improvement.
• Proactive problem solver with the ability to manage multiple priorities in a fast-paced environment.

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.