Mission
Are you ready to take part in the upcoming AI revolution of the business world? If the answer is a resounding "yes," we have an extraordinary opportunity for you!
AI Adoption Lead - Customer Success - NYC
AILY LABS
Software Engineering, Customer Service, Sales & Business Development, Data Science
New York, NY, USA
Posted on Jul 25, 2025
Your profile
Responsibilities
Your profile
- Drive Adoption: Develop and execute AI product onboarding and adoption strategies for enterprise end users and sponsors, with a focus on early activation, value realization, and daily usage.
- Meet KPIs: Own performance against adoption goals such as time-to-value, user
retention, frequency, business impact, and customer health scores.
- Be the Creative Engine: Act as the driving force behind fresh, high-impact adoption
campaigns—bringing original ideas to communications, customer journeys, and event
experiences to make our product memorable, exciting, relevant, and essential.
- Meet KPIs: Own performance against adoption goals such as time-to-value, user
retention, frequency, business impact, and customer health scores.
- Be the Creative Engine: Act as the driving force behind fresh, high-impact adoption
campaigns—bringing original ideas to communications, customer journeys, and event
experiences to make our product memorable, exciting, relevant, and essential.
- Stakeholder Engagement: Identify and engage executive sponsors and key internal
influencers to build momentum and ensure long-term success.
- Lead Events: Organize and lead strategic stakeholder events including executive
roundtables, enablement workshops, and customer showcases.
- Cross-Functional Collaboration: Partner closely with Sales, Product, Marketing, and Customer Success to align adoption strategies with customer goals and internal priorities
influencers to build momentum and ensure long-term success.
- Lead Events: Organize and lead strategic stakeholder events including executive
roundtables, enablement workshops, and customer showcases.
- Cross-Functional Collaboration: Partner closely with Sales, Product, Marketing, and Customer Success to align adoption strategies with customer goals and internal priorities
Your profile
- 5 years experience in AI/tech adoption, program management, growth, customer success, corporate consulting focused on large-scale innovation projects, or change management.
- Demonstrated “intrapreneurial” mindset, “wild duck” attitude and energizer within your role / company.
- Knowledge of complex stakeholder management and internal and external cross-team collaboration.
- Track record of owning KPIs related to B2B product adoption, engagement, innovation-led growth, or user growth, and motivated by ambitious growth goals.
- Strong communicator able to adapt to different seniority levels and contexts, from end users to C-level stakeholders.
- Comfortable leading events with large or executive-level audiences, with strong attention to details, ability to work under pressure and deliver against deadlines.
- Analytical mindset with experience using usage data to influence strategy and drive outcomes.
- Demonstrated creativity in conceptualizing and executing adoption strategies and related items, with aesthetical, original and innovative contributions.
- Passionate about AI, innovation and growth.
Who are we?
About Us
Aily Labs, founded in 2020, is an exciting and rapidly growing startup based in Munich, Barcelona, Madrid, Cluj and New York. With a team consisting of over 350 passionate and skilled Data Scientists, Developers, Designers, Business Leads… we are dedicated to our ambitious objective of democratizing AI.
We have harnessed cutting-edge technology to develop an exceptional AI mobile app that goes beyond conventional solutions. By seamlessly providing immediate business insights, we are poised to revolutionize the corporate landscape.
Our vision is to establish ourselves as the preferred platform for AI-driven decision-making, setting new standards in the industry. We firmly believe that our state-of-the-art technology empowers organizations to make faster and more intelligent choices.
By joining our team, you will have the opportunity to be at the forefront of this transformative movement, working with key industry players and shaping the future of intelligent decision-making in remarkable ways.
Aily Labs, founded in 2020, is an exciting and rapidly growing startup based in Munich, Barcelona, Madrid, Cluj and New York. With a team consisting of over 350 passionate and skilled Data Scientists, Developers, Designers, Business Leads… we are dedicated to our ambitious objective of democratizing AI.
We have harnessed cutting-edge technology to develop an exceptional AI mobile app that goes beyond conventional solutions. By seamlessly providing immediate business insights, we are poised to revolutionize the corporate landscape.
Our vision is to establish ourselves as the preferred platform for AI-driven decision-making, setting new standards in the industry. We firmly believe that our state-of-the-art technology empowers organizations to make faster and more intelligent choices.
By joining our team, you will have the opportunity to be at the forefront of this transformative movement, working with key industry players and shaping the future of intelligent decision-making in remarkable ways.