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Senior Customer Success Manager - New York

AILY LABS

AILY LABS

Customer Service, Sales & Business Development
New York, NY, USA
Posted on Jun 26, 2025
Mission
Are you ready to take part in the upcoming AI revolution of the business world? If the answer is a resounding "yes," we have an extraordinary opportunity for you!

Aily Labs is rewriting how businesses make decisions. Founded in 2020, we’re a fast-growing applied AI scale-up operating across Munich, Madrid, Barcelona, New York City, and Cluj-Napoca. Our AI-powered mobile app delivers real-time, actionable business insights, empowering enterprises to make smarter, faster decisions and break silos at scale.

With a team consisting of 350+ passionate and skilled ML Engineers, Data Scientists, and Developers, we are dedicated to our ambitious objective of democratizing AI.

We have harnessed cutting-edge technology to develop an exceptional AI mobile app that goes beyond conventional solutions. By seamlessly providing immediate business insights, we are poised to revolutionise the corporate landscape.

Our vision is to establish ourselves as the preferred platform for AI-driven decision-making, setting new standards in the industry. We firmly believe that our state-of-the-art technology empowers organisations to make faster and more intelligent choices.

In this role, your internal title will be Senior Business Impact Lead, as you are joining our Business Impact team here in NYC! By joining our Business Impact team, you will have the opportunity to be at the forefront of this transformative movement, shaping the future of intelligent decision-making in remarkable ways. This position will start as an individual contributor role, offering a rapid progression to leadership responsibilities, including managing and mentoring Business Impact Leads.
  • Take ownership of non-technical development, focusing on delivering impactful solutions for our valued customers.
  • Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes
  • Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams
  • With full accountability for your projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback.
Your profile
  • Bachelor, Master or MBA degree
  • 7-10+ years of experience in Customer Success, Business, Consulting, and/or Product Management, ideally with some knowledge in the software/tech related area
  • Experience of working with and for large enterprise customers, ideally within the Pharma, Finance, Retail, or CPG industry.
  • Strong communication and interpersonal skills and being comfortable interacting with senior management of large corporations.
  • Management and leadership experience
  • Prioritize tasks in a fast-paced environment with multiple stakeholders.
  • Independent worker and being able to take responsibility that timelines are met.
  • Strategically look at the bigger picture and not tunnel vision on small details.
  • Simplify the complex and communicate the same way.
Who are we?
If you’re ready to shape the future of AI decision-making and work at the intersection of innovation and impact, join us!
  • We are an internationally diverse and dynamic team with more than 30 nationalities.
  • We are hybrid, 2 days a week, in our NYC / Hudson Yards office.
  • We develop high-quality, beautiful software, and thus create sustainable added value for our customers.
  • We pay competitive salaries and reward performance.
  • We live an open feedback culture so that we can constantly reflect and improve.
  • We offer flexible remote work with free time management within the projects.
  • We enjoy new technologies, are open for innovative ideas and foster trial and error principles.
  • We give freedom for further training because lifelong learning is important to us.
  • We do cool and fun off-sites (e.g. Ibiza, Miami, Kitzbühel), and regular casual get-togethers.