Role: Support Engineer
Location: Tampa | Full-Time | US Eastern Time Zone Support Coverage

At Advantive, we don’t just make software—we build careers and power the manufacturing and distribution backbone of the global economy. We are growing fast, investing in AI, and building a culture where motivated, curious people rise quickly.

This is more than a support role. This is your entry point into a fast-paced software company with a clear path to level up—whether into product, engineering, customer success, or leadership. You'll work alongside a team that cares deeply about your development, in a culture designed to push you, coach you, and promote you faster than anywhere else.

What You’ll Do

• Be the first line of help for our customers—resolving issues, answering questions, and making sure they get value from our products
• Provide Tier 1 support via email, chat, and a web-based ticketing system
• Communicate clearly and compassionately while managing multiple priorities
• Collaborate with other support and technical teams to escalate and resolve complex cases
• Document customer issues thoroughly to support ongoing improvements