Team Overview

Our Accounts Receivable team is a passionate, high performing group dedicated to supporting Advantive Finance Operations by ensuring accurate and timely invoices are sent to customers, and that payment is remitted quickly. The team works directly with customers and peers, reviewing invoices and renewal opportunities, processing those invoices quickly and working with customers to ensure any issues are resolved quickly to accelerate cash collection, while working internally with business partners like Legal, Customer Success and Sales.

Job Summary

We are seeking a detail-oriented and proactive Accounts Receivable Clerk to join our dynamic team. The ideal candidate will manage billing processes, ensure accuracy in invoicing and customer portal registrations, and maintain strong customer relationships. This role requires excellent communication skills, a strong understanding of billing procedures, and the ability to work collaboratively across various departments.

Key Responsibilities

• Portal and Supplier Registrations: Timely enrollment to customer portals and completion of supplier onboarding requirements
• Portal upload: Uploading invoices to customer portals to ensure they are accessible for payment.
• Exception handling: Addressing and resolving any rejections or issues with uploaded invoices.
• Tracking Receivables for Portal Customer: Tracking the status of the invoices in the customer portals to ensure timely payment
• Cross Functional Collaboration: Work with Legal, Customer Support, and the Collections team to complete any tasks related to the successful completion of registrations and invoice submissions
• Issue Resolution: Analyze and resolve discrepancies as they come up via customers or internal partners to provide direction on required actions or resolutions.
• Customer Communication: Respond to billing inquiries with clear and accurate information, proactively follow up on outstanding invoices, and facilitate timely payments.
• Account Reconciliation: Analyze and reconcile customer accounts, resolving discrepancies in collaboration with the finance team for accurate financial reporting.
• Data Entry: Maintain accurate billing information in the company’s billing system, ensuring all data is current and correctly recorded.
• Ad-Hoc Projects: Support special projects and tasks as assigned by the Billing Operations Manager.

Key Competencies

• Attention to Detail: Ensures all billing information and financial records are accurate and error-free.
• Customer Focus: Maintains a professional and empathetic approach when addressing customer inquiries and issues.
• Collaboration: Works effectively with cross-functional teams to resolve issues and improve processes.
• Problem-Solving: Identifies and resolves discrepancies with a methodical and solution-oriented approach.
• Organizational Skills: High attention to detail and ability to manage multiple projects simultaneously while keeping an eye on quality and results