Why this role:

As APFM grows and modernizes how we serve families, the scope of Compliance has expanded. This newly created Director role will build, own and mature a lean, business‑enablement program while partnering closely across Product & Tech, Marketing, Sales, and our AI Governance Committee.

What you’ll do:

Mission Over Me: Protect families’ dignity & decisions.

• Operate a privacy & communications program that favors plain‑language notices, clear choices, and measured data use across web, chat, SMS, email, and voice.

• Maintain a “not medical advice” posture in consumer experiences; ensure accessibility standards for seniors and caregivers are practical and met.

Do Hard Things: Tackle regulatory complexity.

• Own state‑by‑state overlays for privacy (incl. consumer health data regimes), telemarketing (TCPA/TSR + state analogs), call‑recording consent, and marketing disclosures - and encode requirements into systems and workflows (dialer/SMS/CRM/website/chat).

• Stand up pragmatic consent and revocation controls with reliable proof and timely honoring of opt‑outs.

Drive Outcomes as a Team: Be an enablement partner.

• Chair or co‑lead cross‑functional reviews with Legal, Product & Tech, Marketing, and Sales to clear launches and monitor performance (complaints, DNC hits, recording compliance, DSAR cycle time, AI safety/escalations).

• Collaborate with APFM’s AI Governance Committee to apply policy guardrails to internal and customer‑facing tools, including approvals, disclosures, retention, and vendor controls.

Win the Right Way: PE‑grade rigor and transparency.

• Maintain a lightweight, auditable Compliance Management System (policies/SOPs, training, monitoring & testing, issues management, and Board‑ready reporting).

• Lead vendor/partner governance (DPAs/BAAs as applicable, purpose limitation, retention, “no‑training on APFM data” where required) and manage budget responsibly; use outside counsel selectively.

Embrace Change: Adapt quickly.

• Run regulatory change management so rule shifts translate into updated scripts, notices, controls, and contracts without slowing the business.

• Establish quarterly KPIs and narrative reporting for the PE sponsor and Board/Audit Committee.

Scope you’ll cover:

• Privacy & consumer health data compliance across multiple states (data classification, minimization, retention, DSARs).

• Telemarketing & outreach governance: consent capture & proof, DNC hygiene, caller‑ID truthfulness, time‑of‑day rules, SMS/email unsubscribes.

• Call‑recording/transcription rules (one‑party vs. all‑party states), disclosures, and evidence.

• Advertising & claims (truth‑in‑marketing; healthcare‑adjacent sensitivity; accessibility).

• AI & data guardrails in line with APFM’s Generative AI Policy and Committee approvals (review checklists, transparency, retention, and human‑handoff where needed).

• Monitoring & testing: complaint analytics, spot checks, vendor oversight, corrective actions.

• PE‑backed readiness: diligence support, periodic audits, pragmatic control documentation.

• Team model: This is a hands‑on, player‑coach role. You’ll collaborate across the organization and may provide day‑to‑day guidance to our current Regulatory Compliance Specialist.

Must‑have:

• 8+ years in Compliance/Privacy/Regulatory for consumer or healthcare‑adjacent services; proven ability to operate lean and hands‑on.

• Expertise with U.S. state privacy frameworks (incl. consumer health data regimes), TCPA/TSR + state telemarketing rules, and call‑recording consent requirements.

• Experience embedding consent management and state overlays into contact‑center, CRM, or marketing stacks; strong vendor‑contract instincts (DPAs/BAAs, retention, “no‑training” clauses).

• Executive‑ready communication and stakeholder management with PE sponsors, Boards, and cross‑functional leaders.

Nice‑to‑have:

• CIPP/US, CIPM, CCEP, or JD.

• Familiarity with accessibility (WCAG) in consumer experiences.

• Exposure to AI/ML governance, model‑risk or product‑risk reviews in partnership with Product/Tech, and to diligence/M&A in a PE‑backed environment.

Compensation:

• Base Salary: $180,000 - $195,000

• Bonus based on annual earnings - 30%

• Benefits:

  • 401(k) plus match

  • Dental Insurance

  • Health Insurance

  • Vision Insurance

  • Paid Time Off

#LI-1JS

#remote

About A Place for Mom

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\

• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.

• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.

• Win The Right Way: We see organizational integrity as the foundation for how we operate.

• Embrace Change: We innovate and constantly evolve.

Additional Information:

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Compensation Range: $180K - $195K