About Inhabit

Inhabit is a global proptech software company serving the residential and vacation property management industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit Inhabit.com.

Job Description Summary

What You’ll Do (Functions & Responsibilities)

• Define and lead the strategic roadmap for customer transformation aligned with business objectives.
• Drive digital-first, omnichannel strategies that elevate the customer experience.
• Collaborate with IT, Marketing, Product, and Customer Support to modernize customer touchpoints and backend systems.
• Develop and execute lifecycle engagement programs that increase customer satisfaction, retention, and advocacy.
• Implement data-driven personalization strategies across channels (email, mobile, web, etc.).
• Build and scale loyalty and referral programs.
• Leverage customer data, feedback, and behavioral analytics to identify pain points and growth opportunities.
• Champion Voice of the Customer (VoC) programs and integrate insights into business decisions.
• Lead cross-functional teams to deliver seamless, end-to-end customer journeys.
• Partner with internal stakeholders to prioritize initiatives and align transformation goals with KPIs.
• Drive organizational alignment around customer-centric practices and mindsets.
• Create internal campaigns to champion customer success and highlight wins.

What We’re Looking For (Minimum qualifications)

• 10+ years of experience in customer experience, digital transformation, marketing, or related fields.
• Proven success leading customer transformation initiatives in large or fast-paced environments.
• Strong leadership skills with experience managing cross-functional and/or matrixed teams.
• Excellent analytical, strategic thinking, and communication skills.

Preferred Skills:

• Experience with design thinking or customer journey mapping methodologies.
• Familiarity with agile frameworks and enterprise change management.
• Strong knowledge of customer behavior trends and engagement best practices.

Education Requirements

• Bachelor’s degree in Business, Technology Marketing, or a related field; MBA preferred.

Type

• Full Time, Salaried, Exempt

Location

• Atlanta, GA

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

#InhabitHires