Responsibilities

• Lead continuous discovery to uncover pain points across the ride stage: trust perception, arrival predictability, driver behaviour expectations, and emotional comfort Improve adoption and integration of Safety features (built by another team) by refining communication, education, UX entry points, and trust signals
• Strengthen service quality experience: better feedback collection, smarter timing, clearer issue reporting, and highlighting great driver behaviour
• Remove perception gaps around driver identity, arrival expectations, and ride clarity through UX, communication, and flow design

Qualifications

• 5 years of product management experience, preferably in consumer products, marketplaces, mobility, or trust sensitive domains
• Strong background in discovery, UX thinking, and behaviour driven problem solving
• Experience building or integrating trust enhancing or quality improving product flows
• Ability to navigate ambiguity and work across multiple teams to solve complex emotional and perception driven problems
• Strong communication skills and ability to influence cross functional teams
• Fluent English (our internal working language)

Conditions & Benefits

• Stable salary, official employment
• Health insurance
• Hybrid work mode and flexible schedule
• Relocation package offered for candidates from other regions
• Access to professional counseling services including psychological, financial, and legal support
• Discount club membership
• Diverse internal training programs
• Partially or fully payed additional training courses
• All necessary work equipment