Optimization Gather and document business requirements, process flows, and functional specifications.
Conduct gap analysis to identify inefficiencies and areas for improvement.
Develop and present business cases for proposed process changes and automation initiatives.
Utilize data analytics to assess performance metrics and drive data informed decisions.

Process Automation and AI Integration

Lead business process reengineering initiatives to eliminate redundancies and enhance operational efficiency.
Work closely with engineering and product teams to implement AI powered solutions that enhance the customer experience.
Identify and deploy automation tools to streamline workflows, reducing manual effort and increasing scalability.

Project and Stakeholder Management

Collaborate with stakeholders across different markets and regions to ensure alignment on process improvement initiatives.
Lead cross functional teams to drive projects from inception to completion, ensuring adherence to scope, timeline, and budget.
Communicate project progress, risks, and impact assessments effectively to leadership and key stakeholders.

Customer Support Systems and Infrastructure

Partner with product teams on the development and enhancement of customer support tools, ensuring seamless integration and maximum efficiency.
Optimize performance by leveraging insights from support data, ticketing systems, and automation tools.
Work closely with support teams to improve customer satisfaction, reduce response times, and enhance service quality.

Qualifications

Strong background in Lean Six Sigma, Agile methodologies, and business intelligence tools.
Advanced skills in Excel and Google Sheets for collecting, transforming, and organizing insights to support data-driven decision-making.
Proven ability to query data using SQL and create dashboards in Google Sheets or other data visualization tools such as Tableau, GCP, Looker, or similar.
Experience integrating AI-driven automation, API connections, and workflow automation tools, supported by relevant coding skills (e.g., SQL, Python).
Strong relationship management skills with experience collaborating across global teams and senior leadership to ensure alignment on key initiatives.
Excellent execution capabilities with a track record of leading end-to-end process improvement projects.

Conditions & Benefits

Health insurance with oncology coverage and life insurance included
Hybrid work mode and flexible schedule
Access to professional counseling services, including psychological, financial, and legal support
Diverse internal training programs
Partially or fully paid additional training courses
All necessary work equipment
Fitness club membership discount

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