Country Driver Operations Team Leader Mexico
inDriver
Operations
Mexico City, Mexico
Posted on May 12, 2025
Responsibilities
- Oversee and manage driver supply in the local market to ensure a healthy balance between demand and availability
- Identify, build, and manage strategic partnerships to strengthen driver engagement, retention, and market positioning¡
- Lead fleet-related projects, including expansion planning, operational optimization, and exclusivity programs¡
- Analyze driver app usage and performance to generate insights that support product enhancements and operational improvements
- Collaborate with HQ teams to execute local digital campaigns, acquisition strategies, and incentive programs
- Design and implement initiatives to improve driver retention, streamline recruitment efforts, and enhance the registration process
- Monitor competitive activity and industry trends to proactively adjust local strategies
- Manage and mentor a direct report in a supervisor role to ensure daily operational excellence and cross-team collaboration
- Leverage data to monitor market performance, track key metrics, and support data-driven decision making
Qualifications
- 4 to 5 years of experience in operations or a business-related role, preferably within the ride-hailing or delivery industries
- Strong analytical skills with the ability to interpret data and develop strategic recommendations
- Experience managing driver supply, fleet operations, or external partnerships
- Proven ability to break down complex business challenges, prioritize tasks, and deliver measurable results
- Excellent verbal and written communication skills with the ability to engage stakeholders at all levels
- Comfortable working in a fast-paced and constantly evolving environment with cross-functional collaboration
- Proficiency in Excel is required for analyzing trends and producing clear reports; knowledge of SQL is a plus
- Experience in business development and identifying new growth opportunities within the mobility ecosystem
- Hands-on approach with comfort working in the field, especially for offline recruitment initiatives
- Open to travel up to 20 percent within the country to support local operations and expansion
- English proficiency is a must.