Job Description:

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

What You'll Do

• Perform administrator functions in the system, such as user management, license management, creation/updates of user profiles, roles, permissions, and rules.

• Prepare for upgrades and new releases.

• Help manage integrations to related systems.

• Work with stakeholders to ensure all data is accurate, complete, and easily accessible.

• Interact with end users and stakeholders to provide high quality support.

• Expand system use and adoption throughout the organization, by answering “how to” questions and enabling new features and functionality.

• Create and administer end-user training.

• Build and maintain reports, dashboards, and workflows.

• Update and maintain transactional data i.e. proposals, engagements, and. assignments.

• Understand new business requirements and map the requirements back to configuration and enhancements of the PSA application.

• Support weekly and monthly period closure activities.

• Provide weekly status updates on metrics, relative to system use, issues, and enhancements.

• Support end-user communications regarding weekly tasks reminders, system. changes and updates

• Assist with Data migration and data management within PSA

• Develop and maintain internal knowledge base documentation

What We're Looking For

• 5 to 6 years of experience administering a Kantata PSA tool.

• Experience with creating and updating user records, profiles, page layouts, objects. report types, reports, workflows, and custom fields.

• Strong technical, analytical, and problem-solving skills.

• Able to understand the big picture of how the PSA workstream fits with CRM and ERP processes.

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.

• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.

• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.

• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.

• Our Wellness Priorities: Monthly Recharge Days that re-energize us.

• Our Parody Videos: No explanation needed. Just watch them here!

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Job Description Summary

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!