What is Apricot?

In healthcare, some of the most powerful tools are the ones that quietly change lives. For decades, home health nurses have been buried in paperwork—spending more than half their time completing forms, instead of caring for patients. This burden drives burnout, shrinks margins, and makes it harder for agencies to thrive under the increasing pressures of Medicare Advantage.

At Apricot, we believe software can—and should—do better. Built by home health experts and seasoned product architects, Apricot is designed to streamline home health documentation with speed, and accuracy, freeing nurses to focus on patients while helping agencies expand their capacity. User experience drives everything we do, and this role plays a key part in ensuring our product decisions are grounded in real user insights.

Role Overview:

We are seeking a motivated, early-career IT & Security Operations Specialist to join our growing team. This is a hands-on role for someone who enjoys variety, problem-solving, and learning across multiple technical domains.

In this role, you’ll support day-to-day IT operations of a growing start-up, assist with SOC 2 compliance tracking in Drata, and help keep our internal systems running smoothly. You’ll work closely with engineering, operations, and leadership to ensure Apricot remains secure, compliant, and efficient as we scale.

This position has clear growth potential into a more specialized role in security, compliance, or systems administration over time.

What You’ll Do:

IT & Helpdesk Support

• Respond to internal helpdesk requests (hardware, software, access issues)

• Provision and de-provision user accounts and permissions across internal tools

• Troubleshoot common laptop, OS, and SaaS application issues

• Document common issues and solutions to improve internal processes

Security & Compliance (SOC 2)

• Assist with SOC 2 compliance tracking and evidence collection using Drata

• Help monitor and follow up on compliance tasks, controls, and reminders

• Coordinate with internal teams to gather required documentation

• Support audits by organizing evidence and responding to auditor requests

Systems & Networking Support

• Assist with basic networking tasks (Wi-Fi, VPNs, device connectivity)

• Help maintain asset inventories and device tracking

• Support security tooling (password managers, endpoint protection, SSO)

• Escalate more complex infrastructure issues to senior engineers as needed

Process Improvement

• Identify repetitive issues and suggest improvements or automation

• Help keep internal IT and security documentation up to date

• Learn Apricot’s systems deeply and become a trusted internal resource

What Makes You a Great Fit:

• 1–3 years of experience in IT support, helpdesk, systems administration, or a related role

• Comfort troubleshooting common technical issues on macOS and/or Windows

• Basic understanding of networking concepts (DNS, VPNs, firewalls, Wi-Fi)

• Strong attention to detail and follow-through—especially for compliance work

• Clear written and verbal communication skills

• A curiosity-driven mindset and willingness to learn new tools and concepts

• Ability to handle multiple small tasks while staying organized and reliable

Nice-to-Haves:

• Exposure to SOC 2, ISO 27001, HIPAA, or other compliance frameworks

• Experience using Drata, Vanta, or similar compliance platforms

• Familiarity with identity providers (Google Workspace, Okta, WorkOS, etc.)

• Basic scripting or automation experience (Bash, Python, or similar)

• Experience supporting a startup or fast-growing company

Why Join Apricot:

At Apricot, we are on a mission to empower nurses to spend more time providing exceptional patient care and less time buried in paperwork. We are not just building another software solution; we are creating a user-centric product that is shaped by the insights, feedback, and needs of the nurses we serve. As a member of our team, you will have the unique opportunity to work closely with nurses, understand their challenges, and contribute to a product that directly impacts their ability to deliver high-quality care.

We are a team of passionate problem-solvers who thrive on collaboration, agility, and radical candor. We value open debate, thought-provoking questions, and iterative cycles of improvement. Every voice matters at Apricot, and we make sure to build time into our process for intentional discussions and ideation. You will play an integral role in shaping our product into something that is intuitive, exciting, and truly delightful for our users.

Our work is driven by a shared commitment to our mission. We are not just here to build a successful company; we are here to make a real difference in the lives of nurses and patients. If you are passionate about healthcare, have a deep respect for the work that nurses do, and want to be part of a team that is dedicated to solving complex problems, then Apricot is the place for you!